Our office enforces the Nebraska Modular Housing Unit Act (Act). Therefore we will process and follow-up consumer complaints for owners of modular home in accordance with the Act. The Act is unable to assist with non-code (cosmetic) and home installation (site construction) items.
The Act identifies potential problems into two (2) classifications:
Defect - A failure in the performance, construction, components, or material of a modular home rendering it or any part thereof not fit for the ordinary use for which it was intended.
Imminent Safety Hazard - A failure constituting a hazard that presents an imminent and unreasonable risk of heath or severe personal injury.
If the problems with your home were caused by the home manufacturer, you may fill out the complaint form and forward it onto to this office. However, use this process only after you believe the dealer or manufacturer have not provided you with a satisfactory response or repair. Upon receipt of the form, our office will notify the manufacturer of your complaint. Once this action has taken place, the manufacturer may be contacting you to schedule repair. We encourage you to allow repair to happen. An inspection by our office staff may or may not be necessary, and it can be requested either by you, the dealer or the manufacturer (there is no charge to you for an inspection).
Please be advised that the Act does not limit your rights as a purchaser under any contractual agreement or applicable law. Should your complaint be applicable to a contractual agreement or warranty, you may wish to obtain legal counsel and pursue the matter further.