Nebraska participates as a State Administrative Agency under the Federal Manufactured Home Enforcement Program administered by the United States Department of Housing and Urban Development (HUD). In that regard our office will process consumer complaints for owners of manufactured homes in accordance with Subpart I, "Consumer Complaint Handling and Remedial Action", of the Federal Register (24 CFR 3282). Please be advised, the extent of our assistance is limited to problems created by the home manufacturer (not those caused by the retailer or installer), and we are unable to assist with cosmetic (non-construction code) problems. The Federal Manufactured Home Act identifies potential problems into four (4) classifications:
Non-Compliance - A failure to comply with the Federal Manufactured Home Construction and Safety Standard that does not constitute a defect, serious defect, or imminent safety hazard.
Defect - A failure to comply that renders the home or any part or component thereof not fit for the ordinary use for which it was intended, but does not result in an unreasonable risk of injury or death to occupants of the affected manufactured home.
Serious Defect - Any failure to comply with an applicable Federal Manufactured Home Construction and Safety Standard that renders the home or any part thereof not fit for the ordinary use for which it was intended and which results in an unreasonable risk of injury or death to the occupants of the affected home.
Imminent Safety Hazard - A hazard that presents in imminent and unreasonable risk of death or severe personal injury that may or may not be related to failure to comply with an applicable Federal Manufactured Home Construction or Safety Standard.
Under this HUD program, the home manufacturer is required to provide notification and/or correction within a specified time period at its expense for any imminent safety hazard or serious defect related to an error in design or assembly of any component or system incorporated into the home by the manufacturer. No action is required of the manufacturer for a non-compliance or a defect in a single home.
If the problems with your home was caused by the home manufacturer, you may fill out the complaint form and forward it onto to this office. However, use this process only after you believe the dealer or manufacturer have not provided you with a satisfactory response or repair. Upon receipt of the form, our office will notify the manufacturer of your complaint. Once this action has taken place, the manufacturer may be contacting you to schedule repair. We encourage you to allow repair to happen. An inspection by our office staff may or may not be necessary, and it can be requested either by you, the dealer or the manufacturer (there is no charge to you for an inspection).
Please be advised the HUD Manufactured Home Program does not limit your rights as a purchaser under any contractual agreement or applicable law. Should your complaint be applicable to a contractual agreement or warranty, you may wish to obtain legal counsel and pursue the matter further.