Lincoln, September 3, 2023- The Nebraska Public Service
Commission has been notified by Windstream that 911
service disrupted by an incident at a Windstream Data
Center in Lincoln has been restored.
The outage affected some 911 centers in Southeast
Nebraska who through their local/regional network have
contracted with Windstream to provide service.
“The Commission works closely with the local 911 centers,”
said Director David Sankey, State 911 Department. “Any
investigation will look into what led to this disruption in
911 service and will focus on available backup systems and
identifying solutions moving forward to mitigate future
issues.”
Saturday night (9/2), the Commission indicated 911 centers
in a number of counties in Southeast Nebraska may have
been impacted by the disruption in service.
Information provided by Windstream indicates that around
6:30 p.m., Saturday they made notification of a disruption in
service due to a fire at their Lincoln facility. According to
Windstream 911 service in four counties, Adams, Gage, Otoe,
and Saunders County was down. Other counties in the
Southeast region may have experienced some disruptions in
service due to the incident. Windstream technicians worked
through the night and restored service to those impacted
early Sunday morning.
Media questions regarding the outage should be directed to
Windstream at 501-580-4759. ###
Contact:
Deb Collins- Communications & Media Mgr.
(402) 471-0226
deb.collins@nebraska.gov
