FOR IMMEDIATE RELEASE
PSC SETS HEARING DATE FOR LUMEN
OUTAGE INVESTIGATIONS
Lincoln, October 29, 2024- The Nebraska Public Service
Commission (PSC) has set a November hearing date for
telecommunications carrier Lumen ( 911-075/PI-248, 911
-077/C-5581/PI-252 ) concerning three separate service
outages/disruptions affecting 911.
The hearing will be held in the Commission hearing room,
beginning at 9:00 a.m., on Monday, November 4. The
Commission has set aside, Tuesday, November 5, at
9:00 a.m., should a second day of testimony be required.
The three separate Lumen outages/disruptions occurred on
August 31,2023, April 17 & July 9, 2024, impacting 911
service over a wide area of Lumens’ Nebraska network.
An initial public hearing regarding the August 31, 2023, Lumen
outage was held by the Commission in January. As the
Commission expanded its investigation to include the two
2024 disruptions it conducted additional data requests and
sought analysis from outside experts on network
infrastructure specifically in the area of 911 network
requirements.
During the hearing Commissioners and legal staff will ask
questions and get answers directly from the
telecommunications carrier. Testimony during the hearing
may also include invited witnesses. A decision regarding
the investigations will be made at a later date.
As the proceeding is an investigatory hearing, public
comment will not be taken during the hearing.
Those choosing to observe the hearing in-person are
reminded the Commission hearing room has a limited
capacity. Individuals interested in watching the
proceeding may also do so online at
< https://psc.nebraska.gov/stream >. ###
Contact:
Deb Collins-
Communications & Media Mgr.
(402) 471-0226 / deb.collins@nebraska.gov
