PSC Sets Hearing Date for Lumen Outage Investigations

FOR IMMEDIATE RELEASE

                      PSC SETS HEARING DATE FOR LUMEN
                                   OUTAGE INVESTIGATIONS

Lincoln, October 29, 2024- The Nebraska Public Service Commission
(PSC) has set a November hearing date for telecommunications
carrier Lumen ( 911-075/PI-248, 911-077/C-5581/PI-252 ) concerning
three separate service outages/disruptions affecting 911.

The hearing will be held in the Commission hearing room, beginning
at 9:00 a.m., on Monday, November 4. The Commission has set aside,
Tuesday, November 5, at 9:00 a.m., should a second day of testimony
be required.

The three separate Lumen outages/disruptions occurred on August
31,2023, April 17 & July 9, 2024, impacting 911 service over a wide
area of Lumens’ Nebraska network.

An initial public hearing regarding the August 31, 2023, Lumen
outage was held by the Commission in January. As the Commission
expanded its investigation to include the two 2024 disruptions it
conducted additional data requests and sought analysis from outside
experts on network infrastructure specifically in the area of 911
network requirements.

During the hearing Commissioners and legal staff will ask questions
and get answers directly from the telecommunications carrier.
Testimony during the hearing may also include invited witnesses. A
decision regarding the investigations will be made at a later date.

As the proceeding is an investigatory hearing, public comment will
not be taken during the hearing.

Those choosing to observe the hearing in-person are reminded the
Commission hearing room has a limited capacity. Individuals
interested in watching the proceeding may also do so online at
< https://psc.nebraska.gov/stream  >.  ###
 

Contact:
Deb Collins-
Communications & Media Mgr.
(402) 471-0226 / deb.collins@nebraska.gov